Complaint Process

Whenever RELIANCE CERTIFICATION PTE. LTD. receives a complaint, RELIANCE CERTIFICATION PTE. LTD. shall be responsible for gathering, and verifying all necessary information to validate the complaint.
RELIANCE CERTIFICATION PTE. LTD. shall always acknowledge receipt of the complaint and keep records of such acknowledgment.
RELIANCE CERTIFICATION PTE. LTD. provides the complaint with progress reports and the outcome.
RELIANCE CERTIFICATION PTE. LTD. tracks and records complaints, including actions undertaken in response to them;
Ensuring that any appropriate correction and corrective action are taken.
The final decision will be communicated to the complaint and shall be made by, or reviewed and approved by RELIANCE CERTIFICATION PTE. LTD. employees, not previously involved in the subject of the complaint.
Whenever possible RELIANCE CERTIFICATION PTE. LTD. shall give formal notice of the end of the complaints handling process to the complaint.
RELIANCE CERTIFICATION PTE. LTD. shall determine, together with the client and the complaint, whether and, if so to what extent, the subject of the complaint and its resolution shall be made public.

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